Shipping policy

DIY Refresh – Delivery & Shipping Policy

We work with manufacturers, suppliers and delivery partners to deliver your DIY Refresh products safely to your chosen delivery address.

Minimum Order & Delivery Charge

A £100 minimum order applies to qualifying orders.

Standard delivery is £30, where this delivery service is available.

Different delivery arrangements or charges may apply to certain locations or products and will be shown or confirmed before your order is completed.

Colour samples and other small items may use a separate postal service and postage charge.

Standard Made-to-Order Doors

Estimated delivery:

10–14 working days

Our doors are manufactured to order based on your selected size, colour, finish and specification.

Special & Feature Doors

Specialist products such as:

  • frame doors
  • glazed doors
  • fretted doors
  • angled doors
  • other specialist designs

may take a little longer because of additional manufacturing or glazing requirements.

Aluminium Doors

Aluminium doors are usually available within a few working days, subject to stock, glazing/specification and availability.

Delivery Times Are Estimates

All delivery times are estimates rather than guaranteed dates unless we expressly agree otherwise with you.

Times may vary because of:

  • manufacturing requirements
  • specialist finishes
  • glazing
  • supplier availability
  • delivery area
  • circumstances outside our reasonable control

If we become aware of a significant delay, we will contact you.

Under UK distance-selling rules, goods should generally be delivered within 30 days unless another delivery period has been agreed with the customer.

Delivery Address

Please make sure your delivery address is complete and correct before ordering.

The customer is responsible for ensuring reasonable access for delivery.

If you notice an address error after placing your order, contact us immediately.

When Your Order Arrives

Please inspect the order as soon as possible.

Check:

  • number of packages
  • visible damage
  • correct products
  • colours
  • sizes where practical

If anything appears damaged, missing or incorrect, contact DIY Refresh as soon as possible and preferably within 5 days.

For visible carrier damage or shortage, reporting it by 5pm on the next working day gives us the best opportunity to raise it immediately with the carrier or supplier.

Damaged Products

Do not fit, drill, cut, paint or otherwise alter a product that appears damaged, faulty or incorrect.

Take photographs of:

  • the product
  • the damaged area
  • outer packaging
  • shipping label where relevant

and contact us.

Multiple Deliveries

Because DIY Refresh sells products from different manufacturers and suppliers, parts of your order may occasionally arrive separately.

We will provide delivery information where appropriate.

Delivery Problems

If your order has not arrived when expected, contact DIY Refresh and we will investigate with the relevant supplier or courier.

Email: sales@diyrefresh.com
WhatsApp: 07396 781725