Shipping policy

DIY Refresh – Delivery & Shipping Policy

We work with manufacturers, suppliers and delivery partners to deliver your DIY Refresh products safely to your chosen delivery address.

Minimum Order & Delivery Charge

A £100 minimum order value applies to qualifying orders.

Standard delivery is £30, where this delivery service is available.

Different delivery arrangements or charges may apply to certain products or delivery locations. Any applicable delivery charge will be shown or confirmed before your order is completed.

Colour samples and other small items may use a separate postal service and postage charge.

Standard Door Orders

Estimated delivery:

10–14 working days

Many DIY Refresh doors, panels and components are manufactured after an order is placed, based on the size, colour, finish and specification selected from the options available.

Please check your order details carefully before completing your purchase.

Special & Feature Doors

Specialist products such as:

  • frame doors
  • glazed doors
  • fretted doors
  • angled doors
  • other specialist designs

may take a little longer because of additional manufacturing, glazing or specialist production requirements.

Where a different estimated lead time applies, we will provide this information where appropriate.

Aluminium Doors

Aluminium doors are usually available within a few working days, subject to stock, glazing, specification and availability.

Delivery Times

Delivery times shown on our website are estimates unless we expressly agree a particular delivery date or period with you.

Delivery times may vary because of:

  • manufacturing requirements
  • specialist finishes
  • glazing
  • supplier availability
  • delivery area
  • circumstances outside our reasonable control

If we become aware of a significant delay affecting your order, we will contact you.

Unless a different delivery period has been agreed with the customer, goods should generally be delivered without undue delay and within 30 days of the contract being made.

Nothing in this policy affects your statutory rights in relation to delayed or failed delivery.

Delivery Address & Access

Please make sure your delivery address is complete and correct before placing your order.

The customer is responsible for ensuring reasonable access to the delivery address.

If you notice an error in your delivery information after placing your order, please contact us as soon as possible.

We will try to update the details where possible, but changes cannot be guaranteed once an order has entered manufacture, fulfilment or dispatch.

When Your Order Arrives

Please inspect your order as soon as reasonably possible after delivery.

Where practical, check:

  • the number of packages
  • visible damage
  • the correct products have been supplied
  • colours and finishes
  • sizes

If anything appears damaged, missing or incorrect, please contact DIY Refresh as soon as possible and preferably within 5 days of delivery.

For visible carrier damage or shortages, contacting us by 5pm on the next working day is particularly helpful because some suppliers and carriers have short reporting deadlines.

These requested reporting periods help us investigate delivery issues quickly. Reporting outside these requested periods does not remove any statutory rights you may have.

Damaged or Incorrect Products

If a product appears damaged, faulty or incorrectly supplied, please contact us before fitting or altering it.

Where reasonably possible, do not fit, drill, cut, paint or otherwise alter the product before we have had an opportunity to investigate.

Please take clear photographs of:

  • the product
  • the damaged or affected area
  • the outer packaging
  • the shipping label, where relevant

and send them to us with your order number and details of the problem.

Nothing in this section affects your statutory consumer rights.

Responsibility During Delivery

Where DIY Refresh or one of our suppliers arranges delivery, the goods generally remain the trader's responsibility until they come into the physical possession of you, or a person you have identified to receive them.

This may be different where you independently arrange a carrier that was not offered by us.

Multiple Deliveries

Because DIY Refresh works with manufacturers and suppliers, parts of an order may occasionally arrive separately.

Where an order is being delivered in more than one consignment, we will provide delivery information where appropriate.

Delivery Problems

If your order has not arrived within the expected delivery period, please contact DIY Refresh.

We will investigate the delivery with the relevant supplier, manufacturer or courier and keep you informed.

Where delivery is delayed, your statutory rights will continue to apply.

Contact DIY Refresh

For questions about an order or delivery, please contact:

Email: sales@diyrefresh.com
WhatsApp: 07396 781725