Terms of service
DIY Refresh – Terms & Conditions
These Terms & Conditions apply to purchases made through DIY Refresh. Please read them carefully before placing an order.
By placing an order, you confirm that you have read and accepted these Terms & Conditions together with our Returns & Refunds Policy and Shipping Policy.
1. About DIY Refresh
DIY Refresh supplies replacement cabinet doors, panels, accessories and related products for kitchens, bedrooms, wardrobes and fitted furniture.
Trading name: DIY Refresh
Email: sales@diyrefresh.com
WhatsApp: 07396 781725
You should also add your legal business name and business/postal address to Shopify's Contact Information or Legal Notice before launch.
2. Product Information
We make every reasonable effort to ensure product descriptions, photographs, dimensions, colours and prices are accurate.
Images are provided to help illustrate products. Colours and finishes can appear different depending on screen settings, lighting and manufacturing tolerances.
Where colour matching is important, we recommend ordering a colour sample before placing your main order.
3. Customer Measurements and Specifications
You are responsible for checking that all information supplied with your order is correct, including:
- height and width
- quantities
- colour
- finish
- door style
- hinge requirements
- glazing selections
- other product specifications
Please measure the door or panel itself, not the cabinet opening, unless our measuring instructions specifically state otherwise.
Where a product has been correctly manufactured according to the measurements or specifications supplied by you, an incorrect customer measurement or selection is not considered a manufacturing fault.
This does not affect your statutory rights.
4. Orders and Acceptance
Submitting an order does not automatically mean that we have accepted it.
Your order is accepted once we have confirmed it and, where applicable, submitted it for manufacture.
We may contact you before acceptance if we identify:
- an obvious pricing error
- incomplete information
- an unavailable product or option
- suspected fraudulent activity
- another issue preventing us from fulfilling the order
If we cannot accept an order, we will notify you and refund any amount already paid for that order.
5. Minimum Order
A £100 minimum order value applies to qualifying orders.
Any applicable minimum-order requirement will be shown on our website or during checkout.
6. Prices and Payment
Prices are displayed in GBP.
Payment is normally taken at the time the order is placed.
Prices may change for future orders. Once an order has been accepted, we will not increase the confirmed price, except where an obvious pricing error has occurred and we contact you before manufacture or fulfilment begins.
Promotional discounts apply only in accordance with the terms of the relevant promotion and cannot normally be applied retrospectively.
7. Made-to-Order Products
Many DIY Refresh doors, panels and specialist products are manufactured to the measurements, colour, finish or other specification selected by the customer.
Please check your order very carefully before confirming it.
Where a product is genuinely made or personalised to your specification, statutory change-of-mind cancellation rights may not apply.
Once a made-to-order product has been confirmed for manufacture, cancellation or amendment may no longer be possible.
This restriction does not remove your rights where goods are faulty, damaged, misdescribed or incorrectly supplied.
8. Standard Products and Accessories
Products that are standard stock items and are not made or personalised to your specification may have statutory distance-selling cancellation rights.
Where applicable, you normally have 14 days after receiving the goods to tell us you wish to cancel, followed by another 14 days to return them.
Please see our Returns & Refunds Policy for full details.
9. Delivery
Delivery times shown on our website are estimates.
Current typical lead times are:
- Standard made-to-order doors: approximately 10–14 working days
- Special & Feature Doors: may take a little longer because of glazing, frame details or specialist manufacture
- Aluminium Doors: usually available within a few working days, subject to stock and specification
Production and delivery times can vary depending on product specification, supplier availability and delivery area.
We will keep customers informed where we become aware of a significant delay.
Please see our Shipping Policy for full delivery information.
10. Checking Your Delivery
Please inspect your goods as soon as they arrive.
Visible damage, missing items or incorrectly supplied goods should be reported to DIY Refresh as soon as possible and preferably within 5 days of delivery.
Reporting promptly helps us raise claims with the relevant manufacturer or delivery company.
Failure to report within five days does not remove statutory rights you may have.
Do not fit, drill, cut, paint or otherwise alter an item that appears damaged, faulty or incorrect before contacting us.
11. Faulty or Incorrect Goods
Goods supplied to consumers must be as described, of satisfactory quality and fit for purpose. These statutory rights cannot be excluded by our Terms.
If you believe a product is faulty or incorrectly supplied, contact DIY Refresh with:
- your order number
- a description of the problem
- photographs of the product
- photographs of packaging where relevant
We may need to liaise with the manufacturer or supplier and may request additional photographs or inspection of the product.
12. Six-Year Manufacturer's Warranty
Qualifying made-to-order products are supplied with a 6-year manufacturer's warranty from the date of delivery.
If you believe a manufacturing defect has developed during the warranty period, contact DIY Refresh with your order details and photographs.
We will liaise with the appropriate manufacturer or supplier and keep you informed.
The manufacturer's warranty is additional to your statutory consumer rights and does not replace them.
13. Liability
Nothing in these Terms excludes or restricts liability where doing so would be unlawful, or reduces your statutory rights.
DIY Refresh is not responsible for losses that were not reasonably foreseeable when the contract was entered into or losses not caused by our breach.
We do not exclude responsibility for faulty or misdescribed goods or other rights which consumer law does not permit us to exclude.
14. Intellectual Property
The DIY Refresh name, website content, graphics, product copy and original designs belong to DIY Refresh or are used with permission from the relevant rights holder.
Content must not be copied or reproduced for commercial use without permission.
15. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will apply to orders placed after the revised Terms are published.
Orders already accepted will remain subject to the Terms in force when the order was accepted, unless a change is required by law.
16. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the UK, you retain any mandatory consumer protections available to you under applicable law.
17. Your Statutory Rights
Nothing in these Terms affects your statutory consumer rights.
For more information, please see our Returns & Refunds Policy and Shipping Policy.